Policies

• The Digital Millennium Copyright Act of 1998

  View or download the U.S. Copyright Office Summary PDF of the Digital Millennium Copyright Act (DMCA) of 1998.

  View or download the 59-page U.S. Government Printing Office full-text PDF of the DMCA.

• Internet Corporation for Assigned Names and Numbers (ICANN) Uniform Domain Name Dispute

  ICANN (Internet Corporation for Assigned Names and Numbers) is the private sector, nonprofit organization responsible for authorizing agencies to register domain names. See its Uniform Domain Name Dispute Resolution Policy.

• Internet Corporation for Assigned Names and Numbers (ICANN) Registrant Rights and Responsibilities

  ICANN (Internet Corporation for Assigned Names and Numbers) is the private sector, nonprofit organization responsible for authorizing agencies to register domain names. See the official site for ICANN's statement of Registrant Rights and Responsibilities.

• American Registry of Internet Numbers (ARIN) IP Policy

  ARIN (American Registry for Internet Numbers) is the nonprofit organization -- one of five in the world -- that manages the distribution of Internet number resources for the United States, Canada and  many Caribbean and North Atlantic islands. ARIN Policy Overview ARIN Policy Manual

• Supplemental Agreement for EONI Dialup Internet Service

  Supplemental Agreement for EONI Dialup Internet Service (hereafter Service)

  Revised December 11, 2007
  1. EONI does not assert or claim that Service is available at all locations. Where available, actual Service speed varies depending on Service location, environmental conditions, computer performance/configuration, network/Internet congestion and other factors. Service is provided on an AS IS basis and throughput speeds and availability of the Service is not guaranteed. Uninterrupted or error-free service is specifically not guaranteed. Additional terms and conditions apply to this agreement that may be found on the Internet at http://home.eoni.com/legal/ (hereafter referred to as “Policy Page”).
  2. EONI grants you a non-exclusive and non-transferable license to use EONI services on any computer where you are the primary User. You may use each license on another computer so long as only one computer is using Service at any one time. If you have more than one computer and need simultaneous access to Service, then you need additional concurrent user session license(s). If you have needs for additional licenses, please contact us.
  3. Unless otherwise granted you in writing, your access is defined as "unmetered interactive access." This does not mean or imply that you are permitted to be connected 24 hours per day, 7 days a week. We expect Users to be in front of their computer using the system when connected. Users who access Service for more than 150 hours per month may be required to upgrade or discontinue use of Service.
  4. User shall provide its own computer and telecommunications equipment necessary to access EONI services. User is solely responsible for all local and long-distance telephone charges for connecting to EONI services. EONI shall have no responsibility in any manner for any charges or tariffs related to any User telephone connection or online services of any entity accessed by or for the User.
  5. Payment: Monthly payments will be made automatically by valid credit card, debit card, or ACH only, unless other payment arrangements have been authorized by EONI. Service Date will commence the first day Service is installed and tested at the Customer's site. First month's Service fee and any applicable setup fees are due on the Service Date. Subsequent monthly payments will be due one month from the Service Date. If payment is not received within ten (10) days of the due date, or Customer does not keep a valid credit card or bank account number on file with EONI, EONI may immediately terminate all services and retrieve all leased equipment.
  6. Your computer(s) must meet the minimum system requirements. (SeeMinimum System Requirements for EONI Internet Access.)
  7. By using Services, Customer agrees to and is subject to all the applicable terms and policies published at the Policy Page described in Section 1 of this agreement. All EONI terms, conditions, acceptable use and other policies related to EONI Services are subject to change at any time. EONI may change or modify the conditions, access speeds, pricing and other terms of this Service at any time without notice. It is the sole responsibility of the Customer to review the EONI Web site for the current terms and policy.
  8. EONI is Eastern Oregon Net, Inc., an Oregon corporation and Internet Service Provider.

• Supplemental Agreement for EONI ADSL Internet Service

  Supplemental Agreement for EONI ADSL Internet Service (hereafter Service)

  Revised January 23, 2014
  1. EONI does not assert or claim that Service is available at all locations. Where available, actual Service speed varies depending on Service location, environmental conditions, computer performance/configuration, network/Internet congestion and other factors. Service is provided on an AS IS basis and throughput speeds and availability of the Service is not guaranteed. Uninterrupted or error-free service is specifically not guaranteed. Additional terms and conditions apply to this agreement that may be found on the Internet at http://home.eoni.com/legal/ (hereafter referred to as “Policy Page”).
  2. Payment: Monthly payments will be made automatically by valid credit card, debit card, or ACH only, unless other payment arrangements have been authorized by EONI. Service Date will commence the first day Service is installed and tested at the Customer's site. First month's Service fee and any applicable setup fees are due on the Service Date. Subsequent monthly payments will be due one month from the Service Date. If payment is not received within ten (10) days of the due date, or Customer does not keep a valid credit card or bank account number on file with EONI, EONI may immediately terminate all services and retrieve all leased equipment.
  3. Early Termination Fee: The term of this agreement is the length chosen by the Customer at the time the order for Service is placed. If for any reason the Customer terminates this contract early, or if EONI terminates this lease for cause, then early termination fees apply as follows. If the Customer chose a two (2) year Service agreement term and the contract is terminated in the first year of such contract, then a Two Hundred Dollar ($200.00) early termination fee applies. If the contract is terminated within the last twelve (12) months of any contract, then a One Hundred Dollar ($100.00) early termination fee applies.
  4. Subsequent service: At the end of any contract period, the Customer may elect to receive, and EONI may agree to continue to supply, Service under the same conditions specified herein on a month-to-month basis. Pricing for such subsequent service will be EONI’s then current pricing and pricing is subject to change or modification at any time.
  5. Moving fee: if a Customer moves and a) can still obtain Service, and b) still desires the Service, then a minimum fee of $60.00 will apply in order for EONI to re-install at the new location. Additional fees beyond the minimum $60 fee may apply if the new location requires additional parts and/or labor to get the Service activated at the new location.
  6. If customer moves to a location where Service is not available, any and all applicable Early Termination Fee(s) shall apply.
  7. Your computer(s) must meet the minimum system requirements. (See Policy Page for the Minimum System Requirement).
  8. By using Services, Customer agrees to and is subject to all the applicable terms and policy published at the Policy Page described in Section 1 of this agreement. All EONI terms, conditions, acceptable use and other policies related to EONI Services are subject to change at any time. EONI may change or modify the conditions, access speeds, pricing and other terms of this Service at any time without notice. It is the sole responsibility of the Customer to review the EONI Web site for the current terms and policy.
  9. EONI is Eastern Oregon Net, Inc., an Oregon corporation and Internet Service Provider.

• Supplemental Agreement for EONI Wireless Internet Service

  Supplemental Agreement for EONI Wireless Internet Service (hereafter called "Service")

  Revised January 23, 2014
  1. Unless provided to you in a specific, separate written agreement which you and EONI have both executed in a signed contract stating otherwise, all conditions and provisions below apply to all Customers and Users of the Service.
  2. EONI does not assert or claim that Service is available at all locations. Where available, actual Service speed varies depending on Service location, environmental conditions, computer performance/configuration, network/Internet congestion and other factors. Service is provided on an AS IS basis and throughput speeds and availability of the Service is not guaranteed. Uninterrupted or error-free service is specifically not guaranteed. Service is provided on a best effort basis. Additional terms and conditions apply to this agreement that may be found on the Internet athttp://home.eoni.com/legal/ (hereafter referred to as “Policy Page”).
  3. This Service is NOT to be used to host a server for other applications, e.g., FTP server, web site hosting, file-sharing services, email servers and so forth. If you have needs other than as described here, please contact EONI to discuss your Service requirements.
  4. Service Speeds and Data Transfer:
     • EONI Bronze wireless service speed is up to 2 Megabits per second (Mbps) download and up to 256 Kbps upload.
     • EONI Silver wireless service speed is up to 5 Megabits per second (Mbps) download and up to 1 Megabits per second (Mbps) upload.
     • EONI Gold wireless service speed is up to 10 Megabits per second (Mbps) download and up to 2 Megabits per second (Mbps) upload.
     • EONI Platinum wireless service speed is up to 15 Megabits per second (Mbps) download and up to 2 Megabits per second (Mbps) upload.
     • There is not a limit or specified amount of data transfer included with these plans. Usage and data transfer is governed by the EONI Fair Use Policy which can be found at the EONI Policy Page.
  5. Payment: Monthly payments will be made automatically by valid credit card, debit card, or ACH only, unless other payment arrangements have been authorized by EONI. Service Date will commence the first day Service is installed and tested at the Customer's site. First month's Service fee and any applicable setup fees are due on the Service Date. Subsequent monthly payments will be due one month from the Service Date. If payment is not received within ten (10) days of the due date, or Customer does not keep a valid credit card or bank account number on file with EONI, or make other payment arrangements suitable to EONI, EONI may immediately terminate all services and retrieve all wireless equipment.
  6. Installation Fees: Basic installation is subject to the fees noted on our web site at: http://wireless.eoni.com. Additional components and labor beyond those listed on the Basic Installation Components list will be charged on a time and materials basis. The Service installation process will include the attachment of EONI equipment, cables and other components to the premise receiving the Service. At any time EONI shall have the right to remove EONI installed equipment, cables and other components at the discretion of EONI.  EONI does not warrant or guarantee that the building will be restored to original condition upon termination of Service. By ordering the installation or move of Service, Customer affirms customer is authorized to give permission for the EONI equipment, cables and other components to be installed at Customer service address.
  7. Wireless equipment installation components: The basic components installed at the customer premise to establish the Service consist, at a minimum, of the following elements: a subscriber radio unit with or without a separate antenna which will be installed to the exterior of the User’s premise; a Power-over-Ethernet (PoE) unit and power supply which is installed indoors and accesses the User’s AC electrical supply, typically located near a User computing device; a mounting unit (also identified as an arm mount, mount, short mast or other descriptions); and cable to connect these items. In special circumstances, additional installation components may be required to establish service. Additional fees apply for additional components. The User will be advised if additional components are required and the User will approve such additional components and their cost prior to installation requiring additional components. Examples and limited descriptions of the installation equipment can be found on EONI’s web site athttp://home.eoni.com/accessWireless_components.cfm.
  8. The basic components, and any additional installation components, that are installed to deliver the Service at the Customer location remains property of EONI and are leased to the Customer for the sole purpose of Customer obtaining Service. Customer is responsible for the material condition of the equipment accepted by the Customer at the Customer site. EONI is under no obligation to repair or replace equipment that has failed due to abuse or misuse by Customer. Customer is responsible for the cost of any equipment not returned to EONI or if EONI is not allowed to recover such equipment. Customer is responsible for the cost, including all materials and all labor billed at EONI’s prevailing on-site labor rate, to repair or replace any equipment damaged by the Customer or their agent. No failure or delay by EONI in exercising recovery of such equipment will operate as a waiver of the conditions in this agreement.
  9. Equipment replacement costs. In the event that, at the end of receiving Service, Customer does not return the equipment in acceptable and serviceable condition, or if EONI is not allowed to recover the equipment, the Customer will be charged the replacement cost of such equipment. The cost for the subscriber radio unit, whether or not this includes a separate antenna, is Four Hundred Dollars ($400.00). The cost of the Power-over-Ethernet unit and power supply is Sixty-Five Dollars ($65.00). The cost of any basic mounting equipment is Fifty Dollars ($50.00). Such cost is determined in the sole discretion of EONI and is subject to change at any time.
  10. Installation is a wired connection from EONI equipment to one qualified computer (see Minimum System Requirement) or to one router. Multiple computers may be used on the connection; however, Service does not include network configuration, management or support. Additional networking equipment may be required and is not included in Service. For network configuration, installation or support, you can choose EONI or another qualified networking agent; for these services, additional fees will apply.
  11. A Site Survey may need to be done in order to determine if Service is available at the Customer location. Normally, there is no charge for the site survey. A non-refundable "Special Site Survey" fee of $50.00 is required, however, before EONI will do a site survey at a location where EONI has good reason to believe Service will not work.
  12. If Customer requests Service and Service is available to Customer location, but Customer does not accept scheduled installation of Service within thirty (30) days from application date, then Customer will be required to pay a $50.00 survey fee.
  13. Early Termination Fee: the term of this agreement is the length chosen by the Customer at the time the order for Service is placed. If for any reason the Customer terminates this contract early, or if EONI terminates this lease for cause, then early termination fees apply as follows. If the Customer chose a two (2) year Service agreement term and the contract is terminated in the first year of such contract, then a Two Hundred Dollar ($200.00) early termination fee applies. If the contract is terminated within the last twelve (12) months of any contract, then a One Hundred Dollar ($100.00) early termination fee applies. If EONI is unable to deliver the Services to the initial requested Customer location on the initial order for Service, this contract shall be considered null and void; all fees paid to EONI, except for the Special Site Survey fee, shall be refunded to the Customer. If, after EONI installs Service and Customer accepts Service at the initially requested Customer location, the provision in this paragraph to void the contract is not applicable.
  14. Subsequent service: At the end of any contract period, the Customer may elect to receive, and EONI may agree to continue to supply, Service under the same conditions specified herein on a month-to-month basis. Pricing for such subsequent service will be EONI’s then current pricing and pricing is subject to change or modification at any time.
  15. Moving fee: if a Customer moves and a) can still obtain Service, and b) still desires the Service, then a minimum fee of Seventy-Five Dollars ($75.00) will apply in order for EONI to install the Service at the new location. Additional fees beyond the minimum Seventy-Five Dollars ($75.00) fee may apply if the actual time to install the Service at the new location exceeds 90 minutes. Additional fees beyond the allowed 90 minutes will be charged at Seventy-Five Dollars ($75.00) per hour, with services billed in one-half (1/2) hour increments.
  16. If customer moves to a location where Service is not available, any and all applicable Early Termination Fee(s) shall apply.
  17. Your computer(s) must meet the minimum system requirements. (See Policy Page in Paragraph 2 of this agreement for the Minimum System Requirement)
  18. Liability: EONI at no time will be held liable for any damage or injury to any person(s) or property(s) caused by the equipment it installs or supplies. Customer agrees to assume all liability and hold harmless EONI for equipment installed on the Customer site.
  19. Tampering: Customer agrees that if any of the EONI wireless equipment (including but not limited to, antenna, radio, electronics enclosure, cable or power supply) is removed, rearranged, moved, disassembled, or damaged in any way, customer shall be in breach of contract and EONI may terminate Service. Early termination fees may apply. In addition customer shall be required to pay EONI a minimum charge of $75.00 for each occurrence of tampering. Additional charges beyond the $75.00 minimum fee may also apply.
  20. By accessing or using the Services, Customer agrees to and is subject to all the applicable terms and conditions, and supplemental policies, published at the Policy Page described in Paragraph 2 of this agreement. All EONI terms, conditions, acceptable use and other policies related to EONI Services are subject to change at any time. EONI may change or modify the conditions, access speeds, pricing and other terms of this Service at any time without notice. It is the sole responsibility of the Customer to review the Web site for the current terms and policy.
  » also see minimum user requirements for EONI service

• Changes To EONI Technical Support Policies

  Changes To EONI Technical Support Policies

  Effective September 1, 2008

  Effective September 1, 2008, EONI will no longer provide technical support for computer systems running older versions of operating systems that no longer have official technical support from the manufacturer. This affects both Microsoft and Apple operating systems. Computers running the operating systems below are affected.

  Microsoft

  Any version of Windows 98 or Windows Millennium (Windows ME) will not be supported as of September 1, 2008. Stated another way, where Microsoft operating systems are on your computer, EONI will only offer technical support if your computer is currently officially supported by Microsoft. Microsoft ended technical support for Windows 98 and Windows ME on July 11, 2006. (For reference, Microsoft technical support for earlier products, like Windows 95, Windows NT, and Windows 3.x ended earlier than the 2006 date. EONI ended technical support for these products several years ago.)

  Apple

  Any version of Apple software earlier than OS 10.2 will not be supported by EONI as of September 1, 2008.

  What exactly does this mean for you as an EONI customer?

  The following list is a more detailed explanation.
  1. Internet access: If you call for technical support for your Internet access and you have a computer running Windows 98, Windows ME, any older Microsoft operating systems noted above, or an Apple/Macintosh computer running OS 9.x or older, EONI cannot provide you assistance with your Internet connection or any Internet application such as email or web browsers. You may be able to make your computer running one of these operating systems work with EONI Internet access, but EONI cannot offer you technical support with your connection.
  2. Computer repairs: If you bring your computer in to EONI for any kind of repair and your computer is running an operating system not supported by Apple or Microsoft, EONI will not work on your computer. Drivers, patches and antivirus and other important software is generally not available for Windows 98 and older Microsoft operating systems. Further, some hardware manufacturers are no longer making devices that are certified compatible with these operating systems. Thus, EONI can no longer offer repairs or support for these older systems.
  3. Currently supported operating systems: Microsoft Windows XP, Microsoft Windows Vista, and Apple OS 10.2 through 10.5 are the most common operating systems in use on computers today. EONI provides technical support for these desktop operating systems. Microsoft still offers support for Windows 2000 Professional and Server products; thus, EONI continues to support those two operating systems as well.
  4. Computers running operating systems other than officially supported Microsoft and Apple products: While there are a number of other operating systems in use, most notably a number of Linux based operating systems, EONI does not offer technical support or computer repair services for these systems. You may be able to use these with EONI Internet access, but you do so with no EONI technical support beyond providing you our available access information and settings that is generally available on the EONI web site; see: http://home.eoni.com/support.cfm.

• Minimum System Requirements for Hardware and Software

  Minimum Hardware and Software Requirements for EONI Internet Access

  Revised February 21, 2013

  Windows PC Computers

  • Pentium III class processor at 800MHz or faster
  • 128 MB RAM; 100MB free hard disk space
  • Windows XP Service Pack 2 or later versions of Windows (including Windows Vista, Windows 7 and Windows 8),
  • Special additional requirements for broadband (wireless and ADSL) users:
    • Ethernet network interface card (NIC) (EONI can arrange for purchase of this item for $15.00; installation is $25.00)
    • RJ45 CAT5 rated network interface cable. For wireless, minimum length may vary depending on the distance from your computer to the wireless network interface. For wireless installations, also see the Additional Installation Components list.
  • Special additional requirements for dialup users:
    • dialup modem compatible with your operating system

  Apple/Macintosh Computers

  • Apple G3 or later
  • 128 MB RAM; 100MB free hard disk space
  • Mac OS 10.2 or later
  • Special additional requirements for broadband (wireless and ADSL) users:
    • Ethernet network interface card (NIC) (EONI can arrange for purchase of this item but prices vary according to model required; installation is $25.00)
    • RJ45 CAT5 rated network interface cable. For wireless, minimum length may vary depending on the distance from your computer to the wireless network interface. For wireless installations, also see the Additional Installation Components list.
  • Special additional requirements for dialup users:
    • dialup modem compatible with your operating system

  Other Operating Systems

  EONI will provide telephone or email support for other operating systems ONLY to the extent of providing our DNS, network host addresses, and dialup phone numbers. If you are using an operating system other than listed above for PC and Apple/Macintosh systems, you might be able to use our services successfully but you will not be entitled to unpaid technical support for setup, configuration or troubleshooting. If you wish to engage our technical support on a for-fee basis, contact us for further information. Acceptance of such requests will be on a case-by-case basis. If you are using UNIX or Linux systems, your hardware needs to meet the minimums for Windows systems. We also recommend that your system and browsing software be kept current in terms of latest releases and security vulnerability patches and fixes.

  Recommended Computer System Configuration

  Although the minimum configuration is listed above, for the most enjoyable EONI Broadband Internet Service experience we recommend a system that meets or exceeds the following:
  • PC: Pentium 4 2GHz; 256MB RAM; 500MB free hard disk space; 3D capable video card; 10/100 network card; Windows XP Service Pack 2 or later, or later versions of Windows (including Windows Vista).  Windows XP can be either of the three available (as of this writing; however, XP may not be available after 2008) versions: Home, Professional or Media Center Edition 2005 (MCE 2005).
  • Apple: G3 with same configuration as the minimum system requirements above, except increase memory to 256MB RAM or more.
  Basically, the more powerful system you have, the better.

  Your System Must Be Functioning Properly

  Your system and its components need to be in proper operating order, and must be virus- and spyware-free. (If you cannot ascertain whether you meet this requirement, you should engage professional services to do so from a qualified third-party or from EONI's hardware build-repair department.)

  The Internet is changing and the applications or programs needed to access the Internet effectively require more power (faster processors, more RAM, newer software, more hard drive space, etc.) and the trend is not slowing down. Accordingly, for your computer system to access the Internet effectively and reliably, it needs to be sufficiently "powered." EONI technical support cannot make older, slower and essentially outmoded systems work for applications and programs that they simply do not have the ability to run.

  Security Concerns With Older Operating Systems

  In 2006 Microsoft discontinued providing technical support and security patches or upgrades to all versions of Windows 98 and Windows ME.  Microsoft planned to stop providing patches and updates to Windows 2000 soon thereafter and has also stopped providing updates to Windows XP as of April 2014. (see this news article). Apple operating systems older than OS 10.2 have some vulnerabilities, too, and are not supported by EONI's broadband systems. Browser software is also subject to security vulnerabilities and exploits. Thus, you need to make sure that you are running the latest versions of your browser to reflect security fixes and upgrades. Note that, for example, Microsoft currently supports only Internet Explorer 6 and 7 (version 5.5 and earlier support was discontinued in 2005), and usually releases security updates at least monthly for these browsers. There are many security concerns with regards to persons running older operating systems. For the security of our broadband network and thus the security of all users on those EONI networks, EONI is ending support for older operating systems.

  FIREWALLS AND PROTECTING YOUR INTERNET CONNECTED COMPUTER

  EONI recommends that all customers with any form of Internet connection take care to keep their computer secure with firewall, antivirus, antispyware, keep software updated and use strong passwords.  Please ask for further information.

• Email and Personal File Storage Policy

  Revised February 4, 2010

  Definitions

  deletion: no longer accessible, permanently destroyed email message: a specific electronically composed and transmitted communication. The communication may include text, pictures, audio, video, documents or other attached files. EONI WebMail: a system designed for EONI customers to use to access their eoni.com email account. Access to EONI WebMail is accomplished using a standard web browser, Internet access, username and password. EONI user email storage space: The total amount of storage space in megabytes consumed by messages stored on EONI servers for a specific user. EONI quarantine: Email messages scanned and determined to be unwanted are placed into the Quarantine. The scanning process is automated and is not warranted to be free from error. Email messages are placed into the quarantine to allow some time for the email users to review each message held in the quarantine to determine if they need to be delivered rather than held in the quarantine. Personal File Storage Files managed by EONI users that are accessed via the Internet hostname ftp.eoni.com or www.eoni.com/~username. Historically personal file storage has also been referred to as “personal web space”. Personal file storage is updated by EONI customers by using a username and password for the EONI customer account. Not all EONI usernames may be used for personal web space. Personal file storage may be read by any user of the Internet without any special password. Use of personal file storage must be in accordance with the EONI acceptable use policy, terms and conditons and other applicable documents located here . For additional information about this service, please contact EONI .

  Email Policy

  EONI User Email Storage Quota EONI user email storage space shall not exceed the allocated quota for a user. New email messages may be returned to sender or otherwise not delivered if the mailbox is already at or near the allocated quota. Unless specified otherwise the default quota is 1000 megabytes (which is equal to 1 gigabyte). Outgoing email limitations
  • The maximum size of an outgoing email message is 50 megabytes. Please note that files attached to email are larger when attached to an email message than when stored on your computer. It is possible that a 20 megabyte file attachment is 60 megabytes when attached to an email message.
  • Each mailbox is allowed to send 300 messages per day.
  • The maximum number of email addresses/recipients that may be specified in a single outgoing email message is 100.
  • Each mailbox is allowed to send to up to 1000 email addresses/recipients per day. Recipients per day is defined as the number of all email addresses in the To:, Cc: and Bcc: lines in all messages sent by an eoni.com email address in a 24 hour period.
  • All eoni.com email addresses must send outgoing email using the server smtp.eoni.com and using SMTP authentication. Email sent using a different outgoing server may be considered spam.
  EONI WebMail Sent Items Retention Email messages composed and sent using EONI's WebMail system are normally stored in the Sent Items folder within the EONI WebMail system. Email messages in the Sent Items folder are subject to deletion after 30 days. EONI Quarantine Retention Email messages in the EONI.COM Quarantine are subject to deletion after 5 days. Dormant EONI Incoming Email Accounts Any eoni.com email account that has not been accessed (checked via standard Internet POP3 protocol or had new messages viewed in EONI WebMail) for more 120 days may be subject to email account deactivation. Email account deactivation includes deletion of all messages stored in the email box (including any subfolders) for an email account. In addition, any new messages to the email account will be returned to the sender with the message indicating the user is unknown.

  Personal Files Policy

  Unless specified otherwise the default quota of allowed disk space for the personal file storage service is 25 megabytes.