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Fair Use Policy

Effective November 1, 2011


EONI has created this Fair Use Policy (”FUP”) governing EONI’s service (the “Service”) to ensure the integrity of its broadband network and enhance the use of the Services for all of EONI’s Users by designating standards for acceptable and unacceptable use. This FUP forms part of the agreement between EONI and you and is incorporated by reference into EONI’s Terms and Conditions of Service (the “Terms and Conditions”) found at www.eoni.com/legal. BY USING THE SERVICE YOU AGREE TO BE BOUND BY AND COMPLY WITH THE TERMS AND CONDITIONS OF THIS FUP.

Nature of the Service. The Service provided to you is intended for reasonable, periodic, non-continuous use by a person using a computing device, consistent with the type of use made by a typical Customer of our Internet services. Examples of allowed uses of our Service include web surfing, sending and receiving email, sending and receiving photographs, on-line gaming, and non-continuous streaming of videos and downloading of files. Examples of uses of our Service that are not permitted include: the continuous unattended streaming, downloading or uploading of videos or other files; maintaining an unattended or continuous uninterrupted connection to the Internet, such as through a web camera or machine to machine connections that do not involve active participation by a person; or operating an Internet hosting service, such as web hosting or gaming hosting. You may not use the Service in a manner that impairs the user experience of other Users, or that otherwise impairs network performance; these usage restrictions shall apply even if Customer subscribes to a service plan which does not impose limits on the amount of data you may download or upload during an applicable service period (as addressed in greater detail in the “Unlimited Use Plans” section below), and even if User subscribes to a service plan under which you owe EONI overage amounts for exceeding a certain prescribed data usage level during a particular service period. Both fixed wire-line Internet service and wireless Internet service have limited bandwidth capacity. EONI’s Service can suffer from congestion and reduced performance when usage by some individuals exceeds the usage of typical Customers, thereby having a negative impact on the entire network. This FUP is intended to ensure that the activities of a few Users do not unfairly impair the activities of all Users of the Service.

However, the immediately preceding restriction against unattended or continuously uninterrupted Internet connections shall not apply to you in the sole event that your service plan description expressly and specifically permits such usage and your service plan rate expressly and specifically contemplates such usage. In such cases where the provisions above do not apply, Customer will have received and executed a specific, separate written agreement prepared by and executed by EONI describing the Service provided to Customer. Otherwise, any usage of our Service for an unattended or continuously uninterrupted Internet connection shall be prohibited.

Prohibited or Actionable Activities. To preserve the ability of all of its customers to use EONI’s network and the Internet without interference or harassment from other users, and as a condition of using the Service, EONI prohibits you from engaging in the following activities:

  • Unlawful or Improper Use of the Service. You may not use the Service in a manner that is unlawful; is harmful to or interferes with the operation of EONI’s network or systems, or the network of any other provider; damages, disables or impairs any EONI property; interferes with the use or enjoyment of services received by others; infringes, violates or misappropriates intellectual property rights; results in the publication of threatening or offensive material; or constitutes spam or e-mail abuse, a security risk, or a violation of privacy.
  • Objectionable Material. You may not use the Service to store, post, transmit, or disseminate material or information that is unlawful, harmful, threatening, abusive, harassing, libelous or defamatory, hateful, obscene, indecent, or otherwise objectionable or which encourages or participates in conduct that would constitute a criminal offense, gives rise to a civil liability, or otherwise violates any local, state, federal, or international law, order, rule, or regulation.
  • Junk E-mail. You may not use the Service to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, “junk mail”, unsolicited bulk e-mail, unsolicited duplicative e-mail, unsolicited commercial e-mail, fax broadcasting, or fax blasting (collectively, “Spam”). Violation of the CAN-SPAM Act of 2003, or any other applicable laws regulating e-mail services, constitutes a violation of this FUP. EONI considers any unsolicited commercial mail to be Spam, regardless of the amount of mail sent, unless the recipient has specifically requested the information. An e-mail may be “unsolicited” for purposes of this FUP if: (1) the recipients’ e-mail addresses were not obtained through a personal or customer relationship between recipient and sender; (2) recipients did not affirmatively consent to receive communications from the sender; or (3) recipients have opted out of receiving communications from the sender when given the opportunity to do so.
  • Fraudulent Activity. You may not use the Service to make fraudulent offers to sell or buy products, items, or services or to advance any type of financial scam, such as “pyramid schemes”, “Ponzi schemes” or “chain letters.” You may not use techniques to hide or obscure the source of any e-mail or other communication.
  • Impersonation. You may not use the Service to impersonate any person or entity, or to falsely state or otherwise misrepresent your affiliation with any person or entity, or to create a false identity for the purpose of misleading others. Without limiting the foregoing, you may not use invalid or forged headers, invalid or non-existent domain names, or other means of deceptive addressing.
  • Software Viruses. You may not use the Service to upload files or transmit any material that contains viruses, worms, Trojan Horses, time bombs, cancelbots, corrupted files, or other code that manifests harmful or destructive properties. To protect our customers, EONI does monitor Internet ports that are considered to be security risks, as determined by EONI in its sole discretion.
  • Collecting Information. You may not use the Service to store or collect, or attempt to store or collect, non-public personal information about third parties without their prior knowledge and consent.


Excessive Utilization of Network Resources. Broadband networks have capacity limits, and all customers can suffer from degraded or denied service when one User (or a small group of Users) consumes a disproportionate amount of a broadband network’s resources. EONI, therefore, will monitor both overall network performance and the User’s resource consumption to determine if any User is consuming a disproportionate amount of available resources and creating the potential to disrupt or degrade the EONI network or network usage by others. This process of monitoring both overall network performance and individual resource consumption is consistent with the description of the nature of the Service previously described in this FUP. EONI reserves the right to engage in reasonable network management to protect the overall network, including analyzing traffic patterns and preventing the distribution of viruses or other malicious code. During periods of congestion, EONI may use various network management techniques, such as reducing the data rate of individual bandwidth intensive Users whose use is negatively impacting other Users. This temporarily limits the amount of bandwidth available to the bandwidth intensive Users until the congestion has diminished, at which point EONI will endeavor to lift any limits it may have imposed on bandwidth intensive Users during the period of congestion. EONI may also consider historical usage patterns when temporarily reducing the data rate of bandwidth intensive Users during periods of congestion. When feasible, upon observation of an excessive use pattern, EONI may attempt to contact the User by telephone (at the telephone number you gave to us) or otherwise alert the User to your excessive use of bandwidth and to help you determine the cause. EONI representatives also are available to explain this FUP and to help the User avoid excessive use incidents. If the User is unavailable or does not respond to EONI’s attempt to contact you regarding excessive use, or if excessive use is ongoing or recurring and repeatedly having negative effects on other Subscribers of the Service, then EONI reserves the right to immediately restrict, suspend or terminate the User’s Service without further notice in order to protect the network and minimize congestion caused by the excessive use. While the determination of what constitutes excessive use depends on the specific state of the network at any given time, excessive use is determined by resource consumption relative to that of a typical individual User of the Service and not by the use of any particular application. Excessive use is defined by and determined by EONI in its sole discretion.

Unlimited Use Plans. Unless provided to you in a specific, separate written agreement (as previously described), if you subscribe to a service plan that does not impose limits on the amount of data you may download or upload during a month (or other applicable service period), you should be aware that such “unlimited” plans are nevertheless subject to the provisions of this FUP. What this means is that all of the provisions described in this FUP, including those that describe how EONI may perform reasonable network management such as reducing the data rate of bandwidth intensive users during periods of congestion, will apply to your use of the Service. The term “unlimited” means that we will not place a limit on how much data you upload or download during a month or other particular period. However, the term “unlimited” does not mean that we will not take steps to reduce your data rate during periods of congestion or take other actions described in this FUP when your usage is negatively impacting the Internet experience of other Subscribers to our Service.

Use of Your Account by Others. You may not, through action or inaction, allow others to use the Service for illegal or improper activities or for any purpose or in any manner prohibited by this FUP; nor may you reproduce, duplicate, copy, sell, provision, resell, rent, lend, pledge, transfer, distribute or exploit any portion of the Service or hardware without EONI’s prior written consent in each instance. You may not permit your network, through action or inaction, to be configured in such a way that gives a third party the capability to use the Service in an illegal or improper manner or for any purpose or in any manner prohibited by this FUP.

Security Precautions. You are solely responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Service for the reconstruction of any lost data.

FUP Enforcement and Notice. Your failure to observe the guidelines associated with this FUP may result in EONI taking actions that may range from a warning to a suspension or termination of Service. When feasible, upon observation of a violation of this FUP, EONI may attempt to contact you by e-mail at the e-mail address on file or otherwise to notify you of the violation. EONI representatives also are available to work with you to explain the parameters of this FUP and to help you avoid an FUP violation.

EONI reserves the right, however, to act immediately and without notice to restrict, suspend or terminate Service, if it reasonably determines that your conduct may: (1) expose EONI to sanctions, prosecution, civil action or other liability; (2) cause harm to or interfere with the integrity or normal operations of EONI’s network or of any other network(s) with which EONI is interconnected; (3) interfere with another EONI Customer’s use of the Service; (4) violate any applicable law, rule or regulation, including, but not limited to, copyright or any other intellectual property infringement; or (5) otherwise present an imminent risk of harm to EONI or its Customers. In the event of the termination of your Service by reason of the violation of this FUP, all applicable termination charges will apply. Except as expressly provided herein, the rights and remedies of EONI are cumulative and not exclusive of any rights or remedies that EONI may otherwise have at law or in equity. Waiver of any violation of this FUP by EONI shall not act as a waiver of any subsequent violation of this FUP, nor shall it be deemed to be a waiver of the underlying obligation or term. No failure or delay by EONI in exercising any right or remedy hereunder will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy. You should read this FUP in conjunction with our Terms and Conditions and our other Policies which you may find at www.eoni.com/legal. EONI has the right, but not the obligation, to monitor or restrict any use(s) of the Service that EONI reasonably believes (in its sole discretion) violates this FUP, any part of the Terms and Conditions, or applicable law. You are solely responsible for all content that you transmit or receive utilizing the Service, and you are responsible for any use or abuse of your account by others (regardless of whether or not you authorized or permitted their conduct).

Reporting Violations. EONI requests that any person who becomes aware of a violation of this FUP report the information to EONI at abuse@eoni.com. If available, please provide the IP address used to commit the alleged violation and the date and time of the alleged violation. In response to such a reported FUP violation, EONI may take any appropriate action as it reasonably deems fit in its sole discretion, including, but not limited to, one or more of the following actions: issue a warning; suspend the subscriber’s account; terminate the subscriber’s account; bill the subscriber for administrative costs and/or reactivation charges; bring appropriate legal action to enjoin further FUP violations and/or to collect damages, if any, caused by such FUP violations; or take no action.

Revisions; Reservation of Rights. EONI reserves all rights, including the right to revise, amend or modify this FUP or any other Policy at any time, by announcing any amendments or modifications in the section of EONI’s website: http://www.eoni.com/legal. Such amendments or modifications will become effective on the date we announce them on our website. Afterwards, your continued use of the Service will constitute your acceptance of any such amendments or modifications. However, if you do not wish to continue Service after a change that is materially disadvantageous to you, you may terminate this Agreement by providing written notice to EONI as described in the EONI Terms and Conditions available at www.eoni.com/policies.